Service
Government website redesign
Replace your aging agency website with a modern, mobile-first experience that residents can actually use — on a fixed timeline and a fixed budget.
The Challenge
Your residents deserve better than a 2008 website
Most agency sites were built years ago, on platforms that are no longer supported, with content structures that no one on staff fully understands. They’re slow on phones, fail accessibility audits, and bury the answers residents are actually looking for.
A modern redesign isn’t just a new coat of paint. It’s a rethink of the information architecture, the content, the accessibility posture, and the publishing tools your team uses every day.
Common pain points we solve
- Site fails WCAG 2.2 / Section 508 audits
- Mobile experience is unusable
- Editors avoid the CMS because it’s painful
- Search results return junk — or nothing
- Page load times exceed five seconds
- Inconsistent branding across departments
What’s included
A complete redesign engagement
Discovery & content audit
Stakeholder interviews, content inventory, analytics review, and a residents-first information architecture.
Brand-aligned visual design
High-fidelity designs that match agency branding standards and pass an accessibility review before any code is written.
Accessible component library
Reusable, WCAG 2.2 AA components your editors can recombine without breaking the design system.
Mobile-first build
Built for phones first, then tablet and desktop. Works on every device residents actually own.
Content migration
We migrate existing content into the new structure, with redirects so old links keep working.
Editor training & launch
Live training sessions and written runbooks so your team can publish confidently from day one.
Outcomes
What success looks like
Mobile-first
Pages built to load fast on phones
WCAG 2.2 AA
Accessibility target
Self-service
Residents find answers without calling
SLA
Uptime commitment in writing
Who it’s for
Cities, counties, state departments and districts
A redesign fits a single department site or a central site that serves every department. The buyer is usually the IT director, the communications lead or the clerk’s office that owns the website. If your site is hard to update, hard to read on a phone or failing accessibility checks, this is where to start.
What your agency provides
- A project lead who can gather feedback and make decisions
- Access to your current site, CMS and analytics
- Brand standards, logos and any style guide
- Department reviewers who know their content
- Time for user acceptance testing and sign-off
The process
How a redesign runs
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1
Discovery and scoping
We interview stakeholders, review analytics and inventory every page. You get a written scope with milestones and acceptance criteria.
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2
Design and architecture
We draft the new site map and page designs. Your team reviews them, and they pass an accessibility review before code is written.
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3
Build and iterate
We build in two-week sprints and demo working pages at the end of each one.
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4
Test, train and launch
Your team tests the site. We move the content, set redirects, train your editors and launch with a runbook.
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5
Hypercare and transition
We stay close after launch, then hand off to your maintenance contract or in-house team.
Each phase ends with a deliverable your team signs off on. The full plan is on our implementation page.
Related work
How it fits with our other services
- An accessibility audit of your current site tells the redesign what to fix.
- Most redesigns include a new content management system your editors can use without help.
- Our managed hosting can run the new site, with monitoring and backups.
- A maintenance contract keeps it patched and accessible after launch.
Contracting officers can see every service on our capabilities statement. To get a proposal, tell us about your site on our contact page.
FAQ
Questions about a redesign
Can you respond to our RFP or work through a cooperative contract?
How long does a redesign take?
Who owns the code and content when the project ends?
Will the new site meet accessibility requirements?
What support do we get after launch?
Related Services
Often paired with this engagement
Let’s talk about your project
Tell us what you’re trying to accomplish and we’ll respond within one business day with next steps.