Service
Implementation services
A complete delivery team — project management, design, engineering, QA, and training — on a fixed-fee SOW that procurement can actually approve.
Engagement Phases
Predictable phases. Clear deliverables.
01
Discovery & scoping
Typical: 2–4 weeks
Stakeholder interviews, current-state assessment, and a written scope document with timeline, milestones, and acceptance criteria.
02
Design & architecture
Typical: 4–8 weeks
Information architecture, visual design, technical architecture, and an accessible component library reviewed by your team.
03
Build & iterate
Typical: 8–20 weeks
Iterative development in two-week sprints, with demos and stakeholder reviews at the end of each sprint.
04
Test, train & launch
Typical: 2–4 weeks
User acceptance testing with your team, content migration, editor training, and a coordinated go-live with a runbook.
05
Hypercare & transition
Typical: 4–8 weeks
Elevated support immediately after launch, then a smooth handoff to your maintenance contract or in-house team.
Procurement
We make it easy for your contracting officer
RFP & RFQ response
We respond to your existing solicitation, or help you write one that gets the right vendors.
Fixed-fee SOWs
Predictable pricing tied to deliverables, not hours. No mid-project surprise invoices.
Standard contract vehicles
Compatible with cooperative purchasing agreements and standard professional-services contracts.
Insurance & bonding
General liability, professional liability, and cyber liability coverage at standard agency thresholds.
Net-30 invoicing
Standard government payment terms. We don’t penalize for normal accounts-payable cycles.
Transparent reporting
Monthly status reports, financial summaries, and risk updates that your director can hand to council.
Who it’s for
One team from kickoff to go-live
This fits any agency buying a defined project: a website redesign, a CMS move, a new portal or a set of integrations. It works best when your team is small and cannot spare people to manage several vendors. You get one point of contact and one contract.
The problems it prevents are common. A vendor disappears after launch. Change orders keep growing the budget. A project stalls because no one owns the schedule.
What your agency provides
- An executive sponsor and a day-to-day project lead
- Decisions and sign-off at the end of each phase
- Subject experts for interviews and reviews
- Staff time for acceptance testing and training
- Access to systems, content and existing documentation
The team
Who is on the delivery team
Project management
Runs the schedule, the risk register and the monthly status report. Your single point of contact.
Design
Owns the information architecture, the visual design and the accessible component library.
Engineering
Builds the site, portal or integrations, and handles security and performance.
Quality assurance
Tests each sprint for function and accessibility, and runs acceptance testing with your team.
Training
Teaches your editors and staff, and writes the runbooks they keep after launch.
Related work
How it fits with our other services
- A website redesign runs through all five phases, ending with migrated content and trained editors.
- A portal can launch one service at a time within the build phase.
- Integrations are scoped and tested in the same phases, so data and screens launch together.
- Hypercare ends with a handoff to a maintenance contract or your in-house team.
Contracting officers can find the full summary on our capabilities statement. To request a statement of work, use our contact page.
FAQ
Questions about implementation
Can you work under our existing contract vehicle?
How long does a typical project take?
Who owns the work product?
How is accessibility handled during the project?
What happens after hypercare ends?
Related Services
Often paired with this engagement
Let’s talk about your project
Tell us what you’re trying to accomplish and we’ll respond within one business day with next steps.