Service
Citizen & staff portals
Self-service portals that let residents apply, pay, and check status — and internal staff portals that replace spreadsheets, email chains, and aging Access databases.
Resident-facing
Citizen self-service portals
- Permit applications and renewals
- Business licensing & registration
- Tax and utility payments
- 311-style service requests
- FOIA / public records requests
- Inspection scheduling
- Online forms with conditional logic
Staff-facing
Internal portals & intranets
- Department dashboards and case queues
- Staff directories with org charts
- Document libraries with version control
- Internal forms (HR, IT, facilities)
- Approval workflows with audit trails
- Reporting dashboards for leadership
- SSO with your existing identity provider
Built-in Foundations
Every portal ships with these
Identity & SSO
SAML, OIDC, and integration with state/county identity systems. MFA optional or required by role.
Payments
PCI-compliant integrations with Stripe, Authorize.net, and major government payment processors.
Document upload
Virus-scanned uploads with automatic redaction support and audit-ready storage.
Notifications
Email and SMS notifications driven by workflow events. Configurable per applicant preference.
Audit logging
Every action is logged. Full audit trail available for FOIA, OIG, and internal review.
Accessibility
Every component is WCAG 2.2 AA conformant out of the box. Tested with assistive tech.
Related Services
Often paired with this engagement
Let’s talk about your project
Tell us what you’re trying to accomplish and we’ll respond within one business day with next steps.